New club site now released

Crossword Club members should now have received e-mails announcing that the new site is live and telling you how to set up your details. I’ve had a quick look.

You can now complete cryptic crosswords online. The interface isn’t exactly the same as for the former Times2 Race the Clock, so may take a little getting used to. The puzzle I tried wouldn’t let me submit the answer, but that might have been because it was about 3 years old. I’ll have another go tomorrow.

The main good news for the moment: discussion forums are back, without the moderation process that slowed everything down on the old Bulletin Board.

I’ll add more to this posting tomorrow after looking at the site in more detail.


(Thursday update)

With a dental appointment and a power cut, I haven’t had as much time to look at the new site as I’d hoped.

The submit button now works for online solving, regardless of whether your solution is all correct. And Mark G has already beaten my time for one past puzzle tried as an example.

I’ve looked at the print versions of puzzles. The black/grey choice for blocks has been replaced by a constant darker grey – a bit of a shame but not a big issue for me, though it is rather bizarre that the newspaper site still gives you the choice for today’s puzzle. There are various issues with the formatting of blocked grid puzzles which I hope they’ll sort out quickly.

The print-only Mephisto and Listener currently use a page layout that makes the print version unusable for me – clues printed to the right of the grid in an area that’s too wide unless you switch to landscape (which means a three-page printout for the current Listener.

The site seemed rather slow yesterday but this seems to have improved today.


(Saturday update)

The speed seems to have gone back to largo rather than prestissimo. Listener and Mephisto now print on one page though with an odd layout.

I’m making this my last update here – there’s plenty of discussion about the various remaining issues on the club site’s revived discussion forum.

65 comments on “New club site now released”

  1. Unfortunately it took me less than 45 seconds to find my first terminal bug, which prevents resuming puzzles, which in turn prevents me from tackling todays cryptic. I’ve posted a report on the forums there, so it’ll be interesting to see how things go.
  2. When I click on the link in the e-mail it redirects me to a “forgotten password” page.
  3. The link in the e-mail doesn’t work for me, either. Why am I not surprised?

    Tom B.

  4. I tried to log in several times, but failed. The links in the invitation email open a “forgotten password” page. The forgotten password page sends me another email. The link in that email opens a page that says:
    “Password reset – Error
    Either we failed to receive an activation code or an invalid activation code was used.”

    A tortuous process, that fails to complete.. not an encouraging start!

  5. Also, the site has posted solutions to the current Listeners and Mephistos which have not closed yet. Oops.
  6. Tried to log in – would not accept my password and I am now locked out of the old site as well.

    Shoddy and shocking.

  7. My subscription is due this week, do I use the free month and save £2.0825 or create a new subscription and save £4.99?

    And it’s ORANGE!

    sidey

  8. Sorry to hear of the login problems – I followed the message in the e-mail rather than worrying about what the page displayed said, and for what it’s worth, managed to get logged in without any noticeable trouble.
    1. I also followed the message in the email – tried to log in and my password was rejected. Tried to get into the old site and discovered that the link took me to the new site again. Now when I try it it takes me to step 3 of a process to login as a new or re-subscribing member.
  9. No problem logging in with my current email address and password, but I don’t think much of the new site. Totally gobsmacked that the solution to this week’s Listener is available! I don’t think they could have done anything more inflammatory if they’d tried.

    And what’s this with my “performance” score? I’ve opened two Listeners, a Mephisto and a TLS, submitted nothing (nor even entered a single answer), and now have a Top Score of 154 with an average of 60.

    Just tried Concise RTC – that should ruffle a few feathers too. It’s the same as the old online submission for cryptics, i.e. no skipping of entered letters, and the Submit button doesn’t work (at least, not in Firefox). Just checked, not in IE either.

  10. Same experience as jerrywh. I can’t log on at all.

    A simply stunning display of incompetence. How hard can it be simply to use the same database of users and passwords for a new site?

    The orange colour is awful.

    1. I suspect that using the same database is what they ARE doing when in fact they should not be. That might explain why some of us are locked out of both systems. Mind you, who knows …
  11. Been sent an e-mail telling me I’ve got a free preview and a month’s free access to new site. All I’m getting is a page asking for my credit card details. Subscribed for a year last February so still got 4 months left. What’s going on?
  12. Delayed submitting the weekend puzzles until after I had logged on to the new site but don’t see anything to indicate a successful submission. That’s a little unsettling.
    Also tried printing today’s but only can can get the light grey squares whereas I prefer the familiar solid black and the puzzle being trimmed to 70% for some extra space to futz around in.
  13. Peter,

    You may want to qualify “available” in the title, because it clearly is not available to all members.

    Will you be speaking to your contacts at The Times? If so please do post any information you can glean.

    Chris

    1. “available” now changed to “released”.

      I have already e-mailed people at the Times to let them know about the log-in problems, the dead “submit” button, and the places where people are talking about the new site.

      As far as posting information goes, this is really up to the Times staff. It’s simply not my place to speak on their behalf unless they ask me to.

  14. If you have membership of the main newspaper site, you need to use that password instead!
  15. Following the email link I too found that the new site would not accept my old password and neither would the page arrived at by following my previous shortcut (used OK yesterday). I then logged in to the complementary thetimes.co.uk link and clicked on puzzles and arrived OK. My grey puzzle printed out exactly the same format/hue as previous.
  16. Having failed to manage to log in this morning, I went through the “forgotten password” pages and reset my password ( to my original one ) and that allowad me into the site.
  17. I clicked my usual link to the old site, was redirected to the new and logged in without difficulty. Maybe I beat the early morning UK rush.

    In the printed version, the clue numbers in the boxes have paled almost into oblivion, whereas the unimportant black squares have been given greater prominence. In the old “grey version” print, the numbers were still black and the ink wastage roughly halved. Can we at least have the black numbers back?

  18. No problems with new site, although it provides more info than I really want (Leaderboards, Recent Games).

    N.B. I subscribed specifically to Crossword Club and hence (until about January) have free sub to Times Online. No password issues; and even my old shortcut works fine!

  19. I was looking forward to the new site, but sadly it has proved to be the ‘same old same old’.
    I could not get and still cannot get access, even after resetting my password.
    I sent the obligatory email to customer support at ‘[email protected]’, but thought I would also call the 020 7711 1523 number.
    After a couple of minutes of recorded advertising for the NOTW site, I was put through to a rep. On announcing that I was having problems logging into the Times Crossword Club, he immediately hung up on me!
    Let’s hope I actually get a response to my email, but I am not hopeful judging by much previous experience.

    Mike Allward

  20. Couldn’t log in using my old password, but the reset password link worked fine for me.

    I quite like what the new site promises. That it will track performance, show stats and so forth. Clearly there are many bugs and I get the impression that the release was rushed out to meet a deadline when it really wasn’t ready. I write web pages for a living, so I can appreciate the difficulties, but I would be horrified if I released anything like this.

    No doubt the problems will be gradually sorted out over the next couple of weeks or so.

  21. It became clear – eventually – that the Submit button only worked if you had an incomplete grid. I can only assume that the people testing the software were no good at crosswords, and upon finding that their incomplete grids were being correctly submitted they figured it was working properly.

    You lot, of course, are far too good to find this out, because you all complete the grid before trying to submit it. 😛

    As of 11am this morning, some official or other posted on the site that the Submit button is fixed. It’s working properly for me now, but not for some others.

  22. Logged in without problem. I only use the Club to fetch the daily puzzle for printing and certainly won’t be tempted to use their forum in preference to this one (ever, I suspect).

    Only real gripe for me, therefore, is that I want my black squares back. The grey makes it looks like my printer’s on the blink. The crossword is sufficiently important to me that I’m happy to spend a little more on ink each year to get it the way I want it. The previous grey/black option seemed like a very sensible arrangement. Too sensible?

  23. I just get directed to the forgotten password message, have submitted my email address three times but no return email.Can’t get in with old password so will just wait until you guys tell me it’s ok. Confession is good for the soul. I did today’s puzzle in the newspaper in my local library’s reading room
    1. You may need to email customer services. I had the same problem and it took two emails to sort it out. Looking at my details on the site it appeas that they have had to do a manual adjustment to give me free access until the (extended) end of my subscription period.
  24. I share the problems that many others seem to have had. The link in the email took me to a ‘reset password’ page. I did that and was then taken to a subscription page, even though I have several months left to run on my current sub. I tried to login via the Times main site and both my new and my old password were rejected. An email to the help desk has not been acknowledged, let alone answered. My usual link to the old site also now takes me to the ‘reset password’ stage.

    Chris G

  25. No problems with getting in to the site, but lots with the puzzles!

    Likes – it seems I don’t have to reset my password every time I go to the site
    – Typeface used for onscreen clues means they all fit within one screen, rather than having to use the scroll bar

    Technical problems – several javascript error messages, seemingly to do with cake….?
    – Can’t get puzzle grids to display correctly in IE – the black squares and clue numbers aren’t where they should be
    – Same submit problem as others

    Dislikes – Typeface used for onscreen answers – why not a sans serif, more like what you would write yourself?
    – I’m EXTREMELY disappointed that they haven’t taken the opportunity to grey out clues that you’ve solved, as the Guardian online puzzle does
    … and …
    – Yuck, it’s orange!

  26. OK, I now have access having exchanged a couple of emails with Customer Services, and most importantly, now have today’s cryptic!

    First impressions of the site are not very positive but I will wait til I have found my way around.

    A number of the above comments seem incorrect as the “print” version of the cryptic prints at least as well as the old version did. Obviously the “play” version will not! And it is true that the black option seems to have disappeared.

    The Times seems to have handled everything with all of its customary smooth competence, efficiency and panache 🙂

    1. I have had a reply to my first email from this morning, but their suggested login/password combination still leads to the subscription page.

      I await their second reply…….

  27. The old version gave me an option to change the size of the clue font in a rather nice clean window (or tab once I tamed it). This overlay of your current window is hideous. Bye subscription. You won’t be getting a renewal here.
    1. You seem to be looking at the “play” version not the “print” version, which is as adjustable as ever

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