New look crossword club – anyone else unable to get in?

Author   petebiddlecombePosted on Categories Announcement
After escaping some previous changes unscathed, it seems to be my turn for not being able to log in with an e-mail address/pwd combo that’s worked for ages. Is anyone else out in the cold?

Solution to the problem, a couple of days later: use web browser’s cookie management tools to delete all its ‘timesonline’ cookies.

9 comments on “New look crossword club – anyone else unable to get in?”

  1. I’ve just this moment logged in OK, Peter. I always use Firefox these days as I found regular problems with Microsoft.
  2. Initially I could not log in just a new window informing “your session has expired” , however I’ve just tried again and this time all was well.
    W.F.
    1. Success. I deleted all Times cookies and approached through the main newspaper site and it all worked.

      My difficulties might have to do with the fact that at work I have no choice of browser – only IE6.

  4. … so assume there’s some glitch with my Firefox login which will get sorted out somehow …
  5. I’m now in on IE.

    The site seems quite pretty, but immediately – just for fun – I tried replicating my morning routine of printing the daily cryptic for the train.

    Lo and behold, two pages required! We had this problem a few years ago on the old site but they fixed it. Eventually.

    I have emailed them, but do not anticipate an early fix. Unlike the Guardian site which responded to, and fixed, a problem I had with their site within thirty minutes last week.

    And they’re free!

    Neil

  6. I had no problems logging in using IE. Is it possible your saved Bookmark/Favourite needs to be renewed? I’ve had problems with that in the past. I went in via the newspaper today, not straight to the log-in page.

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